Part I. Information Collection
We may collect personal information through our web sites. This information is used in e-commerce transactions and to provide customer service and support.
LucidWorks web sites collect personal information at several points, including processes associated with e-commerce, product registration, account creation and e-mail opt-in. Visitors may voluntarily provide (and we will collect) information including: name, email address, billing and shipping information, product purchase information, and product registration information.
We also collect the personal information that is provided by visitors who submit it through our web sites.
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do tie the information gathered to our Customers’ or Users’ personally identifiable information.
If you do not wish LucidWorks to use your personal information as described in this section, please follow the procedure in Part III (Access to Your Information) below.
In order to protect the privacy interests of younger Internet users, we do not actively market our web sites or products to children under 13. We do not knowingly collect information from children under 13 for marketing purposes.
Part II. Information Usage
The information collected by us is used to understand how customers are using our products and services in order to make them better.
Anonymous, aggregated data is analyzed on a regular basis to understand product use and quality, feature popularity, quality, and to assist in the design of future products and services.
Personal information is used to fulfill orders, provide customer support, and for marketing purposes such as email announcements of new products or offers. We provide an option for you to choose not to receive marketing communications and you may always contact us at firstname.lastname@example.org to opt-out of marketing communications (however, we reserve the right to use your contact information if we consider it necessary to send you crucial information about the product or services you have purchased from us.)
We may also share information with companies integral to the use of the product or service. In those cases, the use of that information is subject to the privacy policies of the receiving party. If you do not want us to share your personal information with these companies, contact us at email@example.com.
We may use third parties (including contractors and service providers) to help with certain aspects of our operations, which may require disclosure of your personal information to them. For example, we may use a third party to communicate with you (via telephone, email, or letter) about our products or services, to send information to you, to process and collect payment via your credit card (if applicable), and to perform other work that we may need to outsource. We require these contractors and third parties to use your personal information only as necessary to perform the services they are asked to perform.
We offer links to other web sites. Please note: those other web sites may observe privacy standards different from ours and the collection and use of your personal information will be governed by the privacy policies on those other sites.
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
Our web sites offer a space for postings and submissions. Please be advised that any information posted in these venues will be publicly available. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Part III. Access to Your Information
If you wish to correct or delete of any of your personal information held by us or a change in the way we use your information, please contact support at email@example.com. We will use commercially reasonable efforts to fulfill your request in a timely manner, but not more than 30 days. However, even if we delete such personal information from our 'live' database, it may still be stored on other databases (including those kept for archival purposes). We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
To request removal of your personal information from our blog or community forum, contact us at [email or direct the user to contact information]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. [LucidWorks] stores this information for the sole purpose of sending this one-time email.
Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
Part IV. Data Storage and Security
Your privacy is very important to us. Due to factors beyond our control, however, we cannot fully ensure that your personal information will not be disclosed to third parties other than those mentioned above. For example, we may be legally required to disclose information to the government or third parties under certain circumstances as required by law such as to comply with a subpoena, or third parties may unlawfully intercept or access transmissions or private communications.
Information Related to Data Collected through the LucidWorks Search service
LucidWorks’ hosted service offerings, for example, the LucidWorks Search service, may store electronic data, text, queries and other information provided by our customers, some of which may be personal information. LucidWorks collects information under the direction of our customers, and has no direct relationship with the individuals whose personal data we process. We do not own or control any of the information we process on behalf of our customers. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the responsible LucidWorks customer (the data controller). If the responsible customer requests LucidWorks to remove the data, we will respond to their request within 30 business days. We receive information transferred from our customers merely as a data processor, and typically do not collect, access, transfer or use any of this information ourselves. At the direction of our customers, we may perform query operations or transfer data to third parties for hosting purposes or integration with third party software products or services. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our customers. Any access to or use of personal information by us is incidental to performing our contractual obligations to our customers as a data processor. We rely on our customers to ensure that personal information is relevant for the purposes for which it is used, reliable for its intended use, accurate, complete and current, and is collected, accessed, transferred and used in a manner that does not infringe the rights or privacy of any individual and does not violate any applicable law, regulation or directive. If you are an individual who has a relationship with one of our customers and would no longer like to be contacted by that customer, please contact that customer directly.
LucidWorks will retain personal data we process on behalf of our customers for as long as needed to provide services to our customers. LucidWorks will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Part V. Modifications
Part VI. TRUSTe Certification
LucidWorks complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. LucidWorks has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view LucidWorks’ certification, please visit http://www.export.gov/safeharbor/.
If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet here, fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above.
Part VII. Contact Information
3800 Bridge Parkway, Suite 101
Redwood City, CA 94065
Last updated on February 1, 2013