Support & Services

LucidWorks offers a deep bench of resources in search and open source, backed by unmatched experience with thousands of diverse search applications at the world’s largest companies. Our full portfolio of service offerings provides a solid commercial foundation for architecture, design, development, and deployment of search solutions built with Lucene, Solr and LucidWorks Search.

Consulting

Expert consulting for Lucene and Solr technologies focused on architecture and design reviews, training, enablement, performance optimization and best practices. Learn more.

LucidWorks University

Hands-on training to help you and your team acquire key open source search skills and expertise. Offered as classroom-based or onsite courses. Learn more.

Lucene/Solr Support

Professional support for commercial deployment of open source search, around the clock and across the globe. Unmatched support for development and production use of LucidWorks Search and Lucene/Solr. Learn more.

LucidWorks Product Support

Support is available for LucidWorks products through the LucidWorks Support Portal. There, you can enter a support ticket, check status on an open ticket, search the knowledge base, and participate in user forums. Enter the Support Portal.